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DRW Flooring ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

1. Information We Collect

1.1 Personal Information: We may collect personal information such as your name, address, email address, phone number, and payment information when you place an order or communicate with us.

1.2 Non-Personal Information: We may also collect non-personal information, such as browser type, language preference, referring site, and the date and time of each visitor request.

2. How We Use Your Information

2.1 To Provide Services: We use your personal information to fulfill orders, deliver products, and provide services you request.

2.2 To Communicate: We may use your contact information to communicate with you about your orders, provide customer support, and send you information about our products, services, and promotions.

2.3 For Legal Purposes: We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests.

3. Information Sharing

3.1 Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you.

3.2 Legal Compliance: We may disclose your information when we believe disclosure is necessary to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

4. Data Security

4.1 We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

5. Your Choices

5.1 Opt-Out: You may opt-out of receiving promotional emails from us by following the unsubscribe instructions included in each email.

5.2 Access and Update: You may access, correct, or update your personal information by contacting us at:

DRW Flooring
Unit 2 - Haxter Court, Broadley Park Rd,
Roborough, Plymouth PL6 7FS, United Kingdom
Phone: +44 1752 253258

6. Changes to This Privacy Policy

6.1 We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

7.1 If you have any questions about this Privacy Policy, please contact us using the information provided above.


1. Introduction

1.1 Welcome to DRW Flooring. These Terms of Service govern your purchase of products and services from us. By placing an order with us, you agree to these terms.

2. Orders and Purchases

2.1 Orders: All orders placed with DRW Flooring are subject to acceptance by us. We reserve the right to refuse any order.

2.2 Pricing: Prices for products and services are fixed for a period of 3 months from the date of quotation. After this period, prices may be subject to change.

2.3 Payment: Payment for products and services must be made in full by the due date specified on the invoice. Receipt of payment constitutes agreement to these Terms of Service.

3. Sub Floor Preparation

3.1 Sub Floor Prep: DRW Flooring recommends a 3mm latex on sand/cement screed for sub floor preparation. The use of leveling compound is not included in our standard services.

4. Costs Verification

4.1 Costs: Quotations are subject to site re-measure where applicable. Any adjustments in costs due to changes in measurements or additional requirements will be communicated and agreed upon before proceeding.

5. Exclusions

5.1 Exclusions: Trimming doors is not included in our services unless specified otherwise in the quotation.

6. Day Works

6.1 Day Works: Day works are charged at £25.00 per hour, unless otherwise agreed upon in writing.

7. Additional Materials

7.1 Additional Materials: Any additional materials required beyond those specified in the quotation will be charged at trade price plus a 15% handling fee.

8. Winter Installation

8.1 Winter Installation: For installations during winter months, a suitable heating system must be provided by the client to ensure optimal conditions for installation.

9. Storage

9.1 Storage: DRW Flooring may offer storage services for purchased flooring or carpets upon request. Ownership of stored goods transfers to the customer at the time of purchase, not upon delivery. Consumer rights commence from the date of purchase.

9.2 Liability: While in storage, DRW Flooring will exercise reasonable care to protect stored goods. However, we are not liable for loss or damage unless caused by our negligence.

10. Data Protection

10.1 Data Protection: DRW Flooring collects and processes personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you consent to our use of your data as described in the Privacy Policy.

11. Records and Statute of Limitations

11.1 Records: DRW Flooring maintains records of transactions and communications with customers for legal and business purposes.

11.2 Statute of Limitations: Any claims or disputes arising from these Terms of Service must be filed within the applicable statute of limitations period as defined by the laws of England and Wales.

12. Warranty

12.1 Warranty Registration: It is the customer's responsibility to register any warranties associated with products purchased from DRW Flooring. Failure to register warranties may affect coverage under manufacturer's warranty terms.

12.2 Warranty Terms: Specific warranty terms for products sold by DRW Flooring may be provided separately and are subject to manufacturer's warranty conditions.

13. Use of Social Media Images

13.1 Use of Images: DRW Flooring may showcase images of completed projects, including photographs of flooring installations, on our official social media accounts and website for promotional purposes.

13.2 Consent: By engaging our services, you grant DRW Flooring permission to use images of your project for promotional purposes. If you do not wish for your project to be featured, please notify us in writing.

13.3 Copyright and Attribution: DRW Flooring respects copyright laws. We will credit the originator of images where possible. If you believe your copyright has been infringed, please contact us immediately.

14. Cancellation and Refund Policy

14.1 Cancellation: Orders may be cancelled by notifying DRW Flooring in writing within [number] days of placing the order. Cancellation fees may apply.

14.2 Refunds: Refunds, if applicable, will be processed within [number] days of cancellation, minus any applicable fees or deductions.

15. Delivery and Installation Timeline

15.1 Timeline: DRW Flooring will provide estimated delivery and installation timelines upon order confirmation. Timelines are subject to change based on factors such as material availability and site readiness.

16. Maintenance and Care Instructions

16.1 Instructions: Customers will receive maintenance and care instructions for products upon completion of installation. Following these instructions is crucial to maintaining warranty coverage and product longevity.

17. Indemnification

17.1 Indemnity: Customers agree to indemnify and hold harmless DRW Flooring from any claims, damages, or liabilities arising from the use of our products or services, including but not limited to installation.

18. Customer Responsibilities

18.1 Responsibilities: Customers are responsible for providing access to premises, preparing the site as necessary, and adhering to maintenance and care instructions provided by DRW Flooring.

19. Dispute Resolution

19.1 Resolution: Any disputes arising from these Terms of Service shall be resolved through mediation or arbitration, with litigation as a last resort. Both parties agree to participate in good faith to reach a resolution.

20. Insurance Requirements

20.1 Insurance: Customers may be required to maintain liability insurance when services involve installation or extensive site work. Proof of insurance may be requested by DRW Flooring.

21. Safety and Compliance

21.1 Compliance: DRW Flooring complies with all relevant health, safety, and environmental regulations applicable to our products and services.

22. Force Majeure

22.1 Force Majeure: DRW Flooring shall not be liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to acts of nature, war, terrorism, or labor disputes.

23. Customer Feedback and Reviews

23.1 Feedback: Customers are encouraged to provide feedback on their experience with DRW Flooring. Feedback may be used for improvement purposes and may be publicly shared unless otherwise requested.

24. Accessibility

24.1 Accessibility: DRW Flooring is committed to providing accessible services and information. Customers requiring alternative formats of these Terms of Service should contact us for assistance.

25. Updates to Terms

25.1 Updates: DRW Flooring reserves the right to update these Terms of Service periodically. Updated terms will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

26. Governing Law and Jurisdiction

26.1 Law: These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.

26.2 Jurisdiction: Any legal proceedings arising out of or related to these Terms of Service shall be brought exclusively in the courts of England and Wales.

27. General Provisions

27.1 Entire Agreement: These Terms of Service constitute the entire agreement between you and DRW Flooring regarding your use of our products and services.

27.2 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

28. Product Specifications

28.1 Specifications: Provide detailed specifications of the products and materials offered by DRW Flooring, including dimensions, materials used, and any relevant technical information.

29. Environmental Responsibility

29.1 Sustainability: Outline DRW Flooring's commitment to environmental sustainability, including efforts to minimize environmental impact during production, transportation, and installation.

30. Subcontractors and Third-Party Services

30.1 Subcontractors: Clarify whether DRW Flooring may use subcontractors or third-party service providers for aspects of the service delivery and the responsibilities thereof.

31. Customer Service and Support

31.1 Support: Detail the customer service channels available to customers, including contact information, hours of operation, and expected response times for inquiries and support requests.

32. Training and Qualifications

32.1 Qualifications: Describe the qualifications and training of DRW Flooring's staff and contractors involved in product installation and customer service.

33. Promotional Offers and Discounts

33.1 Offers: Terms and conditions for any promotional offers, discounts, or loyalty programs offered by DRW Flooring, including eligibility criteria and expiration dates.

34. Trade Associations and Certifications

34.1 Associations: Membership in relevant trade associations or certifications that demonstrate compliance with industry standards and best practices.

35. Confidentiality

35.1 Confidential Information: Obligations regarding the protection and confidentiality of proprietary information shared between DRW Flooring and customers during the course of business.

36. Limitation of Liability

36.1 Liability Limits: Clear limitations on DRW Flooring's liability for damages or losses arising from product defects, installation errors, or other circumstances.

37. Additional Services

37.1 Additional Services: Terms and conditions for any additional services offered by DRW Flooring, such as design consultations, customization, or ongoing maintenance agreements.

38. Electronic Communications

38.1 Communications: Consent to receive electronic communications from DRW Flooring, including updates, newsletters, and promotional offers, in accordance with applicable laws.

39. Feedback and Testimonials

39.1 Testimonials: Permission to use customer feedback, testimonials, and reviews for promotional purposes, ensuring compliance with privacy laws and customer consent.

40: Approved LVT Mats for LVT Flooring

40.1 Use of Approved LVT Mats
Only approved LVT mats specifically designed for use with LVT (Luxury Vinyl Tile) flooring should be utilized. Approved LVT mats are those that are non-staining, non-discoloring, and chemically compatible with LVT materials. 

40.2 Consequences of Using Non-Recommended Mats
Any discoloration, staining, or damage resulting from the use of non-recommended mats will not be covered under any warranty or maintenance agreement. In such cases, the replacement of affected sections of LVT flooring will be charged at the standard rate, including labor and materials.

40.3 Characteristics of LVT Safe Mats
LVT safe mats are characterized by:
- Non-rubber backing: Rubber-backed mats can cause staining and discoloration. Approved mats should have a vinyl, woven, or other non-staining backing.
- Chemical compatibility: The mats should not contain any chemicals that can react with the LVT flooring material.
- Non-staining: The mats should be explicitly labeled as "non-staining" and safe for use with LVT flooring.

40.4 Obtaining Approved Mats
Customers can obtain a list of approved LVT mats from the manufacturer or authorized dealer. It is the customer's responsibility to ensure that the mats used comply with these specifications to avoid any potential damage or discoloration of the LVT flooring.

40.5 Inspection and Maintenance
Regular inspection and maintenance of both the LVT flooring and the mats used are recommended. Any signs of wear, discoloration, or damage should be addressed promptly to prevent further issues. 

By following these guidelines, customers can ensure the longevity and appearance of their LVT flooring while avoiding unnecessary replacement costs.

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